Curbside Pickup Program

Contactless delivery creates a safe environment for our tenants and shoppers

We are excited to announce that Brookfield Properties launched a Curbside Pickup Program in states where regulations allow for non-essential retail stores to open. The program is designed to support the needs of our tenants and the community by creating a safe and comfortable shopping experience.

How it works

Purchasing*
Customers can make purchases directly on a retailer's website or by phone-in order and the order will be fulfilled in-store by store personnel. The retailer will then schedule a pickup time with the shopper. A designated landing page on the mall's website (see below), highlights a list of participating tenants, phone numbers to call upon arrival, and the location of the pickup area.
*Purchasing process may vary based on individual retailers' protocol. Product, pricing, and terms of the sale are all determined by the retailer.

Pickup

Upon arriving at the property, special signage will direct shoppers to a designated parking area where they can contact the retailer. Store personnel will bring merchandise directly to the shopper's car, placing it in the backseat or trunk of the vehicle whenever possible to minimize physical contact.

How to participate

To participate, local store managers should contact their local mall management personnel. Local communications to store managers have been completed regarding the launch of this program via our One Call Now platform. As circumstances are ever-evolving, real-time updates identifying participating properties will be added to this page.
 

Staying safe

To ensure a safe shopping experience, our Curbside Pickup Program is following all CDC guidelines.

For Tenants' Employees:
  • All employees participating in the Curbside Pickup Program must be trained on environmental cleaning and disinfection, hand hygiene, and respiratory etiquette.
  • All employees must be screened before coming into the business for new or worsening cough; shortness of breath; sore throat; loss of taste or smell; feeling feverish or report a measured temperature greater than or equal to 100.0 degrees Fahrenheit; or known close contact with a person who is lab-confirmed to have COVID-19. Any employee who meets any of these criteria should be sent home.
  • Upon entering the business, employees must wash or sanitize hands.
  • Employees must maintain at least 6 feet separation from one another and customers and should wear a face covering if required by local law. (Employees should consider wearing a face covering even if not required by local law).
  • Employees must wash or sanitize their hands after each interaction with a customer, and whenever possible, must disinfect any item that they came into contact with.

For Customers:

  • All payments should be done over the phone or internet if possible, and contact should be minimized if remote payment is not available.
  • Purchased items should be delivered by the employee to the backseat or trunk of the customer’s vehicle whenever possible to minimize physical contact with the customer.
  • Employees must wash or sanitize their hands after each interaction with a customer, and whenever possible, must disinfect any item that they came into contact with.
     

Participating Properties

Click on your state to see a full list of properties participating in our Curbside Pickup Program

 

 

Questions?