Our shopping centers are open for business and consumers are experiencing the retail industry's new normal. To address the complexities of the current retail climate, Brookfield Properties has implemented solutions that address shopper demand, create ease for store teams, and offer a more seamless shopping experience. From line management to contactless order pickup, here is a look at the solutions available at our centers that address today's pressing challenges.
Line Queueing with Spot Holder
This scheduling software improves the shopping experience by solving the complexities of queuing. Spot Holder keeps customers informed on their wait time via SMS and email, creating a more stress-free shopping experience and increasing customer satisfaction. Onboarding coming soon. Explore participating centers.
Our Curbside Pickup Program supports the needs of our tenants and the community by creating a safe and comfortable shopping experience at over 70% of our shopping centers. We have also introduced a pilot curbside program at Park Meadows and Fashion Show, where product runners are available to fulfill online orders and alleviate store staff. Learn more about these curbside programs here.
Expand your footprint with short-term pop-up opportunities in close proximity to your store or in common areas. These spaces can be used to add additional check-out locations, ensure social distancing, feature seasonal products, or queue customers – creating a customer experience before shoppers even set foot in your store! Contact Julie Kabb to learn more.