Spot Holder: Smarter Wait Management

To accommodate for social distancing and occupancy restrictions, we we have launched Spot Holder, our line queueing software to facilitate line queueing for our brand partners. Spot Holder creates a safe shopping experience for customers and employees by tracking store occupancy and allowing customers to join a virtual waitlist or book in-store appointments. 

How it works

1. Shopper joins queue from their phone 
Let shoppers check-in to your queue via our property websites, on their phone or by just sending a text. 

2. Shoppers can see wait time and wait outside 
Shoppers are notified about their wait time via SMS and when it’s time to return. That means they can wait from anywhere (e.g. their car).

3. You serve shopper and call the next one
Once a shopper returns, check them off the waitlist and the system will call the next shopper in line. 



Participating centers

  • Ala Moana Center
  • Alderwood
  • Altamonte Mall
  • Apache Mall 
  • Augusta Mall
  • Ballston Quarter
  • Baybrook Mall
  • Beachwood Place
  • Carolina Place
  • Chesterfield Towne Center
  • Christiana Mall
  • Clackamas Town Center
  • Coastland Center
  • Columbiana Centre
  • Coral Ridge Mall
  • Crossroads Center
  • Cumberland Mall
  • Deerbrook Mall
  • Fashion Place
  • Fashion Show
  • First Colony Mall
  • Four Seasons Town Centre 
  • Fox River Mall
  • Galleria at Sunset
  • Galleria at Tyler
  • Glenbrook Square
  • Glendale Galleria 
  • Governors Square 
  • Greenville Mall
  • Greenwood Mall
  • Hulen Mall
  • Independence Mall
  • Jordan Creek Town Center
  • Kenwood Towne Centre 
  • Lakeland Square Mall
  • Lynnhaven Mall 
  • Mall of Louisiana
  • Mall St Matthews
  • Mayfair
  • Meadows Mall
  • Mondawmin Mall 
  • Mt. Shasta Mall
  • Natick Mall and West
  • North Point Mall
  • North Star Mall
  • Northbrook Court
  • Northridge Fashion Center
  • Oakbrook Center
  • Oakwood Mall 
  • Oglethorpe Mall
  • Oxmoor Center
  • Paramus Park
  • Park City Center
  • Park Meadows
  • Peachtree Mall
  • Pembroke Lakes Mall
  • Perimeter Mall
  • Promenade Temecula
  • Providence Place
  • Ridgedale Center
  • Rivertown Crossings
  • Saint Louis Galleria
  • Short Pump
  • Southland Center
  • Southland Mall
  • Southwest Plaza 
  • Staten Island Mall
  • Stonebriar Centre
  • Stonestown Galleria
  • The Grand Canal Shoppes
  • The Maine Mall
  • The Mall In Columbia
  • The Oaks Mall
  • The Parks at Arlington
  • The Shoppes at Bel Air
  • The Shoppes at Buckland Hills
  • The Shoppes at River Crossing
  • The Shops at LaCantera
  • The SoNo Collection
  • The Streets at Southpoint
  • The Woodlands Mall
  • Town East Mall
  • Towson Town Center
  • Tucson Mall
  • Tysons Galleria
  • Valley Hills Mall
  • Valley Plaza Mall 
  • Victoria Garden
  • Visalia Mall
  • Water Tower Place
  • Westroads Mall
  • White Marsh Mall
  • Willowbrook Mall 
  • Willowbrook 



Join today!

Spot Holder onboarding is being facilitated at the local level. If you are interested in participating, please have your store manager connect with their local property management team.



Contact hannah.kaul@brookfieldpropertiesretail.com for more information